Shipping and Returns

You may initiate a return for most new and unopened oversized items within 15 days of delivery. A refund will be issued if the item is in new and unused condition with all original materials included with the shipment.

You are responsible for the cost of the return shipping fee when you return an oversized item for any of the following reasons:

  • You refuse a delivery without inspection
  • You missed a delivery appointment
  • You return a non-defective or undamaged product

All returned oversized items are fully inspected upon their arrival back at our warehouse. 

What Do I Do If My Order Is Damaged or Defective?

If the return is a result of damage or defect, we will send a replacement of the product free of delivery charges and pick up the damaged product for free. If you require refund and are not interested in a replacement, you will return the product packed and in the condition it was sent to you, All returned oversized items are fully inspected upon their arrival back at our warehouse.

By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm that your item was delivered to you with no damage or defect. For delivery services requiring a signature:

  • All damage and defects must be noted on all copies of the delivery receipt and/or a bill of lading and reported to Customer Care within 24 hours.
  • If the item is severely damaged, note the Bill of Lading as Refused Due to Damage.
  • Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery.

*For delivery services that do not require a signature, please inspect the item right away for any damages. If damage is found, please do not accept delivery and contact within 24 hours of delivery.

Damage or Defects found after Delivery and Inspection If your shipment looks fine at delivery but you notice damage or a defect after the carrier leaves, immediately contact to report the situation for a free replacement of the product and with free of delivery charges

Make note of the following details:

  • Package condition
  • How it was received (left at front door, signed for), and description of the damage

Please do the following:

  • Take several pictures showing the affected area(s).
  • DO NOT discard any of the shipping box or packing materials.
  • DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
  • DO NOT ship the item back to without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.

The carrier will call you to make an appointment for the pickup, usually within 24 to 48 business hours.

 

Expected shipping time: 8 to 10 weeks

Standard Return Policy

With our simple returns process, you can shop online worry-free. If something doesn’t work out, you can send most items back within 7 days of delivery.

  • Start the return process within 7 days of receiving your item.
  • We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
  • Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item that didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought somewhere else, etc.
  • We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
  • Ship the product as soon as possible so it arrives at our facility within 15 days  of receipt of the item.  Defective Products and Returns Due to Our Error If there are mistakes with your order or products arrive defective/damaged at the time of receipt, we’ll make it right by:
  • Sending you replacement parts or accessories
  • Replacing the product or
  • Issue a refund. 
  • And we’ll also cover the cost of any return shipping
  • If the product is not defective, return shipping fees will apply.

Should you need to contact us for any further clarifications,

please communicate with the phone number or email listed below.

 

BC Furniture Villa, LLC

Phone: +1 332 999 8587.

email: info@bcfurniturevilla.com